Financial Services Guide
The FSG sets out the services that we can offer you. It is designed to assist you in deciding whether to use any of those services and contains important information about:
· The services we offer you
· How we and our associates are paid
· Any potential conflict of interest we may have
· Our internal and external dispute resolution procedures and how you can access them.
Statement of Advice
You will receive a statement of advice (SOA) whenever we provide you with advice, which takes into account your objectives, financial situation and needs. The SOA will contain the advice, which will enable you to make an informed decision about your insurance needs.
When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended policies we have not compared those policies to other policies available, other than from those insurers we deal with regularly.
Product Disclosure Statement
If we offer to arrange the issue of an insurance policy to you, we will also provide you with, or pass on to you, a product disclosure statement (PDS), unless you already have an up to date PDS from the insurer. The PDS will contain information about the particular policy, which will enable you to make an informed decision about purchasing that policy.
From when does this FSG apply'
This FSG applies from 1 July 2006 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.
How can you instruct us'
You can contact us to give us instructions by post, phone, fax or email on the contact number or details at the rear of this brochure.
What kinds of financial services are we authorised to provide and what kinds of financial product/s do those services relate to'
Australian Insurance Services Pty Ltd is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your General Insurance Broker unless we tell you otherwise.
Will I receive tailored advice'
Maybe not in all cases. However, we may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange insurance policies for you, or give you advice about your insurance needs. We will ask you for the details that we need to know.
In some cases, we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation.
You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy.
What information do you maintain in my file and can I examine my file'
We maintain a record of your personal profile, including details of insurance policies that we arrange for you. We also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you.
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available upon request.
If you wish to look at your file please ask us. We will make arrangements for you to do so.
Company Associations
Kevin Forrest is the Managing Director of Australian Insurances Pty Ltd (AIS) and he, also has a financial interest in Australian Insurance Financial Services (AIFS). AIFS is also managed by Kevin who is an authorised corporate representative of Millenium3 Financial Services AFSL# 244252.
We act strictly as a referral base for AIFS who deal in Financial Planning and Life Insurance Services and should any dealing take place we may receive a percentage of the overall commission. This commission will, be disclosed to you by AIFS in their disclosure documentation.
Cooling off period
A cooling off period may apply to an insurance policy issued to you as a retail client. During the period, you may return the policy. Details of your cooling off rights will be included in the relevant Product Disclosure Statement.
How will I pay for the services provided'
We often receive a payment called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within the time set out on the invoice.
How are any commissions, fees or other benefits calculated for providing the financial services'
Our commission will be calculated based on the following formula:
X=Y% x P
In this formula:
X = our commission
Y% = the percentage commission paid to us by the insurer.
P = the amount you pay for any insurance policy (less any government fees or charges included in that amount).
Any fees that we charge you will be, based on time/complexity and volume of work involved in transacting any business on your behalf.
We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees (not in addition to those amounts), in the range of 0% to 50% of our commission or fees.
Our employee that will assist you with your insurance needs will be paid a market salary, which may include, for the policies, we arrange for you a small percentage of our commission or fees.
The rate of commission received ranges between 0% - 30%. This does not represent our profit margin as it also reimburses us for administrative and other expenses we incur in providing our services. It also covers the cost of performing the distribution functions of the insurer such as data entry, marketing, annual review marketing and underwriting.
If we give you a SOA, we will list in that document any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.
We may also earn interest on monies received prior to, the credit term arrangements that we have negotiated with insurers.
Information on the Steadfast Association and Commission.
Australian Insurance Services Pty Ltd is a shareholder of Steadfast Group Limited (Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each product arranged by us with those insurers. These payments are used to operate Steadfast. Depending on the operating costs of Steadfast (including the costs of member services provided by Steadfast to us and other Steadfast shareholders) and the amount of total business we place with the participating insurers in any financial year, we may receive a proportion of that commission at the end of each financial year. ' You can obtain a copy of Steadfast's FSG at www.steadfast.com.au '
As a shareholder of Steadfast we have access to member services including model operating and compliance tools, procedures, manuals and training, legal, technical, banking and recruitment advice and assistance, group insurance arrangements, product comparison and placement support, claims support and group purchasing arrangements. These member services are either funded by Steadfast, subsidised by Steadfast or available exclusively to shareholders for a fee.
If we arrange premium funding for you, we may be paid a commission by the premium funder. We may also charge you a fee (or both). The commission that we are paid, by the premium funder is usually calculated as a percentage of your insurance premium (less government fees or changes). If you instruct us to arrange or issue a product, this is when we become entitled to the commission.
Our commission rates for premium funding are in the range of .5 to 1% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.
Information on the QBE Insurance Profit Share Agreement.
Australian Insurance Services Pty Ltd and QBE Insurance (Australia) Ltd have a Licensee Profit Share Agreement based on the profitability and volume of business placed with them (QBE).
If we give you a SOA, we will list in that document any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.
We may also earn interest on monies received prior to, the credit term arrangements that we have negotiated with insurers.
An Intermediary Profit Share
We have entered into a profit share agreement with QBE Commercial. Provided that we meet certain criteria, including profitability, we will receive additional commission by way of a profit share bonus. This will be a payment from QBE Commercial based on:
* the profit that they earn on certain business; and/or
* the volume of certain business we provide to them,
within an agreed period. It may be a percentage of the profit (or levels of profit) or an agreed amount depending on the level of profit achieved. It is paid on or around 31 March each year, commencing in 2005.
What should I do if I have a complaint'
1. Contact Us and tell us about your complaint. We will do our best to resolve it quickly.
2. If your complaint is not satisfactorily resolved within 20 days, please contact Kevin Forrest on 08 9388 1688 or put your complaint in writing and send it to him at the Australian Insurance Services Pty Ltd address noted below. We will try and resolve your complaint quickly and fairly.
3. Australian Insurance Services Pty Ltd is a member of the Insurance Brokers Disputes Limited (IBDL). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to IBDL. IBDL can be contacted on 1800 064 169.
Any Questions'
If you have any further questions about the financial services, Australian Insurance Services Pty Ltd provide, please contact us.
Please retain this document for your reference and any future dealings with Australian Insurance Services Pty Ltd.
Business Insurance
Business Insurance packages cover products such as Fire and Extraneous Perils, Accidental Damage, Business Interruption, Burglary, Glass, Money, Electronic Equipment, Machinery Breakdown and Public & Product
Liability.These policies can be tailored to suit the needs of all businesses from retail, wholesale, office, industrial and commercial.
Simply contact our office and one of our friendly staff will arrange an obligation free quotation on your behalf.
Personal Insurance
Personal Accidents/Illness
Cancelable or non cancelable covers are available through our office and quotations are easily obtained by contacting one of our friendly staff to discuss your requirements.
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